FREQUENTLY ASKED QUESTIONS - hi+lo modern

 

How do you ship packages?

Most smaller items are shipped via US mail, insured. Some items, especially larger things like paintings are generally shipped via Fed Ground, insured.

Can I get additional photos of an item?

Maybe. Depending upon the item, it may be possible to provide serious customers with additional photos. However, since many items are stored off-site, it can take several days to get a photo taken because we have to physically locate the object, then process the photos and send them.

How long will it take you to provide me with a shipping quote?

The turnaround for this can be very fast (a couple of hours) or several days, depending where the item is located. If we have to go and find the object in our storage facility to weigh it, it may take a few days.

Do you ship worldwide?

We ship to most but not all countries, including most countries in Europe. Feel free to ask if we ship to your country.

Can you send me an item before you receive payment for it?

No.

What is your preferred form of payment?

We currently accept major credit cards through Paypal, as well as cheques, and domestic and international money orders. We do not normally accept direct bank transfers, nor do we accept cheques or money orders in foreign currencies.

If I am looking for an item that is not shown on your website can you still get it for me?

Maybe. We maintain a list of wants and sometimes we are able to locate an item that a customer is looking for that isn't on our website.

How often do you add new items to the website?

We do it as often as we can, but not on any regular schedule.

Do you send out notifications or a newsletter announcing updates to the website?

No, we don't do that although we have been considering it. If you would like us to add you to an email list for that, please send a message and we will keep it on file until we start the newsletter or update service.

Can I return something I've bought if I don't like it or it doesn't fit in with my decor?

Generally returns are accepted but you should notify us of your intention to return an item within 3 days after receipt, pack it and ship it with insurance. We can't refund payments until the item is received in the same condition we sent it to you and we generally don't refund the shipping cost in either direction.

Do you buy things from customers?

Yes, we frequently are offered individual items or entire collections. If you want to sell something, first send us an email explaining what you have, the condition, and the price.You can expect a quick response and if we are interested you should send us photos. We can then decide whether we can buy your items or not. We buy decorative items, furnishings, furniture, and books.

Do you accept items on consignment?

Not generally, although very special and high end items may occasionally be accepted for consignment. The terms must be worked out on a case-by-case basis. If you want to consign something, first send us an email explaining what you have, the condition and your net asking price.You can expect a quick response and if we are interested you should send us photos. We can then decide whether we can accept your items for consignment or not.

Can you tell me how much an item marked "sold" was sold for?

No.

Can you tell me how much my item(s) are worth?

No. We are not licensed appraisers and we do not do free appraisals. It is very difficult to appraise items without having them in hand and it requires a great deal of time. If you are looking for an appraisal, you should contact someone in your area.

Do you ever have a "sale?"

We have never had an across-the-board sale, although occasionally we mark down selected items. All prices are subject to change with out notice, so you may check back and see that we have either lowered or raised the price of an item.

 

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